References
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12/7/2004 Dear Mr. Murley:
Frank, Orlando and Jacob were prompt in keeping the appointment. These men got to work immediately and were open to any questions that we had. We recently had new carpet installed in our home and they were conscientious to keep all areas clean. Aside from their work ethic they were personable, informative and eager to make sure we were satisfied with the work being done. They were here the entire day and not a single complaint was beard from them. They worked as hard the last hour as they did the first. It is people like Frank, Orlando and Jacob that give your company a good name and build your customer satisfaction. Sincerely,
11/9/04 Allow me to say that we were satisfied with the work done by your employees, Mike and Orlando. They were competent and very hard workers. You can be proud of their work and I would highly recommend them and your Company to anyone.
10/26/2004 Dear Mr. Murley
As you are aware, our heat pump compressor died two weeks ago. AccuTemp had previously replaced the compressor in the unit four years ago. The heat pump is only 10 years and was on its third compressor. This sure didn't seem right to us, especially when we had had Trane troubleshoot the system to avoid any further problems, and had faithfully done biannual servicing through AccuTemp. We're aware that there is a lot that can impact the life of a heat pump other than the routine maintenance, including the homeowner's maintenance and usage, the homebuilder's construction, and the installer's expertise. Discussions about who should bear responsibility for the second failure of the unit could have gone on for weeks. But you and AccuTemp chose not to worry about blame and instead opted to go above and beyond to make it right for us. What impressed us even more was that AccuTemp's response was clearly focused on obtaining a solution for us for the long-term, and not just the next few years. We sure wish we didn't have to purchase a new heat pump this month, but thanks to you and AccuTemp, what could have been a very miserable situation (and significant budget hit), became far less so. I am grateful for my decision 5 years ago to have AccuTemp service the heat pump in our new house. We will continue to purchase service agreements with AccuTemp, and look forward to a long business relationship with AccuTemp. Sincerely,
9/27/04 Thank you so much for the beautiful flowers. That was a nice suprise. And we appreciate the good work you did in our home.
9/18/04 Thank you so much for your excellent service - and the lovely flowers. The flowers arrived just in time for my birthday. So - I can enjoy their beauty in a nice, cool home.
9/4/04 Thank you for taking care of my problem (with my air conditioner) even when I am away from home.
05/27/04 My thanks to AccuTemp and their employees for great friendly service over the years - Bill, office staff, and all the technicians who have provided me with excellent help and advise. YOU ARE THE BEST ! ! !
8/2/03 The new system is working well!! We appreciate Joey's rapid reponse and his preparation of equipment specifications for replacement of the non-working AC and furnace unit. We commend (AccuTemp) for their technical expertise in equipment installation, work performance, and job completion.
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